Redirections are not saved & not working

#35187
  • Resolved Arnaud Chrétien

    4 years, 8 months ago

    Rank Math free

    Hi Pratik,

    Thanks a lot for your support !

    I haved added the FTP info in the sensitive data section.

    Looking forward to hearing from you.

    Have a nice day

    Hello,

    Redirections are not working at all. Not being saved either.

    I have thoroughfully read the forum and I have tried your solution with “Health check” in order to find out plugins’ conflicts.

    With all plugins disabled and another theme… the issue was still the same.

    So, please tell me what I can do ?

    Thanks in advance.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Nelash Jindal

    4 years, 8 months ago

    Rank Math free

    I think its a plugin issue and I am facing the same error.

    Pratik

    4 years, 8 months ago

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    The Rank Math redirections table is missing on your site. Even after reactivating the Rank Math plugin, the tables are not getting generated. Can you please add your site’s FTP access in the Sensitive Data section so we could try changing some code in the plugin files?

    Looking forward to helping you. Thank you.

    Arnaud Chrétien

    4 years, 8 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Arnaud Chrétien

    4 years, 8 months ago

    Rank Math free

    Hello,

    Any news, please ?

    Have a nice day

    Pratik

    4 years, 8 months ago

    Hello,

    Sorry for not following up quickly and any inconvenience that might have been caused due to that.

    It looks like the plugin didn’t installed completely on your site. Some Redirections file were missing from the plugins folder.

    To fix it, I removed the plugin and I installed it again from wordpress.org. That seemed to have fixed the issue.

    Can you please confirm?

    Thank you.

    Arnaud Chrétien

    4 years, 8 months ago

    Rank Math free

    Dear Pratik,

    Thank you so much ! It works perfectly now ! :o)

    Great support. I will not forget that.

    Congratulations for your excellent work and long life to Rank Math !

    Kind regards,

    Arnaud

    Michael Davis

    4 years, 8 months ago

    Rank Math pro

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

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