redirections after WPML uninstallation

  • Hello!
    We had WPML translator plugin but finally we uninstall it as it caused lot of troubles. It has a dedicated uninstallation option which removes all translation tables in database and it´s suposed to restore original pages, products and posts status. We make it and we started to see “500 internal server error” everywhere. Deactivated and cleaned cache, restored backups…it was still happening. Until I realized that there was an alert fron Rank Math telling that a page was trashed so I can setup a redirection. I deactivated Rank Math and all was working like a charm. Cleaned cache again and reactivate again and problems come back.
    Is this a know error? Is there anything I can do to avoid complete uninstall and reinstall?
    Thanks and regards
    Dave

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    I think we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section. Also, we would need some FTP details so we can enable the debug mode and check the logs, maybe it can help us to fix the issue.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    I enabled Rank math on your site but I can’t replicate the issue. Please check the screencast I have added in the sensitive section and let us know if there is something we are missing.

    Looking forward to helping you. Thank you.

    ​​​​​​

Viewing 3 replies - 1 through 3 (of 3 total)

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