Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.
I’ve checked your site, and it seems that you have skipped the setup wizard. Could you please reinstall Rank Math and complete the setup wizard? You would notice this icon:
Clicking that should open the setup wizard of the plugin.
I hope that helps. Thank you, and looking forward to your update.
I tried that also as per your direction.
But when I click setup wizard, it opens webpage and that webpage remains blank.
I have attached the screenshot here.
Please help.
I tried both both easy and advanced modes, with no luck.
screenshot image link: https://prnt.sc/110cje9
Hello,
Thanks for getting back.
I checked your site and it’s working fine now. Please check and confirm.
Let us know if you need any further assistance.
Now its working.
What I did is first I deactivated and then deleted the plugin.
Then refreshed the page and then again installed the plugin.
Now its working properly.
What was the problem? I could not figure out.
Also one thing more…
If you observe the screenshot given on following link, not all the menus of RankMath are showing properly on my dashboard, which weren’t previously.
https://prnt.sc/110cvim
Hello,
We’re glad that you got that sorted and thanks for sharing the troubleshooting details with us.
It is possible that on your previous installation some files of the plugin were missing or the plugin was not configured properly, thus resulting in unexpected outcomes.
Regarding the menus, there are several menu items in Rank Math that get added on the sidebar only if its module is enabled. For example, the Role Manager menu item will be added to the sidebar only if the Role Manager module is enabled from Rank Math Dashboard.
Hope this helps and if you have another question in the future, please feel free to reach out, and it will be our pleasure to assist you again.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
