Redirection not working

#758046
  • Resolved Matt

    2 months ago

    Rank Math free

    I have multiple re-directions set up. The old format of our website used a sub-folder format we no longer use.

    I have used ‘contains’ to capture the old format but all redirects go directly to the default 404 page, no redirect works at all. I’ve tried ‘exact’ with the full old URL, enabling the ‘Ignore Case’ option, none of it matters. When I use the debugger mode, it goes directly to the 404 page as well.

Viewing 3 replies - 1 through 3 (of 3 total)
  • RankBot

    2 months ago

    Hello,

    I apologize for the issue you are facing with the redirections on your website. It seems that despite setting up multiple redirects to capture the old sub-folder format, all redirects are leading to the default 404 page, and none of them are working as expected.

    Based on the information provided, it appears that you have tried different methods like using ‘contains’ and ‘exact’ with the full old URL, as well as enabling the ‘Ignore Case’ option, but none of them are working. Even when using the debugger mode, the redirects still lead to the 404 page.

    To assist you further with this issue, I recommend checking the following:

    1. Ensure that there are no conflicting redirection rules that might be overriding the ones you have set up.
    2. Verify that the source and destination URLs are correctly configured without any typos or errors.
    3. Double-check if there are any caching plugins or server-side caching that might be interfering with the redirections.

    If the issue persists after checking the above points, please assign this ticket to a human agent using the available buttons so that we can investigate the problem further and provide you with a solution.

    Thank you for bringing this concern to our attention. We will do our best to help you resolve the redirection issue promptly.

    Best regards.

    Sources:
    Solving Redirection Issues Using Rank Math SEO Plugin » Rank Math
    Rank Math General Settings
    How to Fix 404 Errors with Rank Math SEO Plugin

    Matt

    2 months ago

    Rank Math free

    All steps checked and still not redirecting.

    Jeremy

    2 months ago

    Hello,

    Please share a screenshot of the redirection you have created so we can check. You may use this tool to share your screenshots: https://imgur.com/

    If you prefer, we can check the issue in your WordPress dashboard. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Redirection not working’ is closed to new replies.