Redirection not work

#1107676
  • Resolved Victor

    1 month ago

    Rank Math free

    Hi,
    The old redirections are working, but if I want to add the new one, the window does not open when I press the button to add it.

    Thank you very much,
    Victor

Viewing 6 replies - 1 through 6 (of 6 total)
  • RankBot

    1 month ago

    Hello,

    We apologize for the issue you are facing with adding new redirections. It sounds like there may be a technical issue preventing the window from opening when you try to add a new redirection.

    To troubleshoot this, we recommend checking the following:

    1. Browser Issues: Try clearing your browser cache or using a different browser to see if the problem persists.
    2. Plugin Conflicts: Disable other plugins temporarily to check if there’s a conflict causing this issue.
    3. JavaScript Errors: Open your browser’s developer console (usually F12) and check for any JavaScript errors that might be occurring when you click the button.

    If these steps do not resolve the issue, please reply to this ticket with your site URL so that a human agent from our support team can assist you further. Thank you for raising this concern!

    Victor

    1 month ago

    Rank Math free

    Hi,

    I tried your recommendations, but not working

    URL: https://www.evomag.ro/blog/

    Thank you very much
    Victor

    Victor

    1 month ago

    Rank Math free

    Hi,
    # try clearing cache – I did it
    # using another browser – I did it
    # checking permissions – what you mean? How to do that?

    Thanks a lot,
    Victor

    Adetayo

    1 month ago

    Hello,

    Thank you for contacting Rank Math support and we apologise for any inconvenience caused.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide: https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure, and only our support staff has access to that section. If you want, you can use the plugin below to generate a temporary login URL to your website and share that with us instead:
    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Victor

    1 month ago

    Rank Math free

    Hi,

    I could not find any problem after installing Health Check & Troubleshooting

    I’ll be back with FTP account.

    Thanks a lot,
    Stefan

    Reinelle

    4 weeks, 1 day ago

    Hello,

    We have already replied to your other ticket regarding this issue.

    Please continue there to avoid duplication, and so we can follow up on one thread for efficiency.

    Looking forward to helping you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Redirection not work’ is closed to new replies.