redirection manager problems

#70598
  • Resolved Tapan Chattopadhyay

    4 years, 4 months ago

    Rank Math free

    Hey Team,
    Please refer to my previous ticket( now closed as I forgot to get in touch with you after you advised me to).
    Now if I enable redirection module, my site does not open at all. SoI kept it disabled. which causing some problems with amp pages of some URLs.
    You asked me to allow access to my wordpress account to look for and fix for good.
    I am requesting you to please fix it.
    once you reply to this ticket and ask me for access, I will immediately provide the access to my admin area.

    Look forward to your early reply.
    Stay safe and healthy.
    Thanks in advance,
    Tapan

Viewing 5 replies - 1 through 5 (of 5 total)
  • Michael Davis

    4 years, 4 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Tapan Chattopadhyay

    4 years, 3 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you and is valid for three days.

    Alberto

    4 years, 3 months ago

    Rank Math business

    Hello,

    Could you also share in the Sensitive Data section some FTP credentials so we can get access again to the website if when testing we lost access (as you said it happens)?

    Looking forward to help you.

    Tapan Chattopadhyay

    4 years, 3 months ago

    Rank Math free

    Thanks for your reply.
    Now I am having bigger problem to contend with after following your instructions to download the new plug in ” temporary login without password”. This plugin completely shut me out of my own user account. Deleted all my user database and made my user control inactive. I can’t even open the user edit. Or add any new user. A message pop up” you have no access “.
    More sinister( in my view) is that all plug in is having button to deactivate, setting and delete. But this one does not having any button at all.
    I can edit posts, write posts etc. But can’t access the user area.
    My wp activity log showed a category 6 warning from a ip address deleted all my user database, made mine and the temporary access for three days granted to rank math support inactive.
    I really need you tech geeks brains to get me rid this sinister plugin please.
    Look forward to hear from you guys asap.

    Uzair

    4 years, 3 months ago

    Hello,

    1. That is a 3rd party plugin that is used by 1000s of users across the globe and is the recommended way of asking for one on one help. It is a very respected plugin with absolutely awesome reviews: https://wordpress.org/support/plugin/temporary-login-without-password/reviews/?filter=5

    2. You may not be seeing the options because you are still in the troubleshooting mode. Please disable the troubleshooting mode first and then it will work.

    3. If you can’t disable, remove the plugin files of the temp login plugin using FTP.

    4. For your redirection issue, please deactivate all redirects from WordPress Dashboard > Rank Math > Redirections. Then, enable them one by one until you find the redirect that is causing this issue.

    Hope that helps.

    RankBot

    4 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘redirection manager problems’ is closed to new replies.