Redirection Issue

  • Hi, I am having issues with redirections. They don’t seem to work. I saw you made a fix for another customer. Can you please help me as well?

    (Another issue (let me know if I need a new ticket for this) is that “open in new window” option for links no longer works on both my websites. Links still open in the same window.

    • This topic was modified 1 week, 6 days ago by  Elena Ollick.
Viewing 10 replies - 1 through 10 (of 10 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    The option to open links in a new tab exists only for external links, is this what you are having a problem with? If so, please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section so that we cah check both issues for you.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    Temporary Login Without Password

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    WP Security Audit Log

    We really look forward to helping you.

    ​​​​​​​

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Data added.
    The link issue was a mistake on my staff end. it works fine 🙂

    Hi Ellena,

    Thanks for the access.

    The redirections on both websites work perfectly when I test the redirected links on a browser.
    Would you mind sharing some more info on what is not working for you?
    Can you reproduce this from a different browser?

    I am looking forward to helping you. Thank you.

    Mostly it’s some of the redirected slugs that were changed that were showing up without a redirect. I don’t have a specific urls that were having issues right now. Is the slug/permalink redirected URls having issues?

    Hi Elena,

    Thanks for the follow up.

    If a redirected slug is changed then you have to update the redirection rule to match the source and destination.

    I hope this info helps. Thank you.

    Can you explain what you mean by that?
    From what I understood when you change the slug/permalink of the post, Rank Math automatically creates a redirect from old one to new. Am I wrong?

    Hi Elena,

    That is right! Rank Math will automatically redirect to the new slug for posts that did not have redirects.
    If your post already had a redirect rule on the Rank Math module then you will need to update the redirect with the new rules so that it can take effect on the new post.

    I hope this info helps. Thank you.

    Thank you

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/?rate=5#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 10 replies - 1 through 10 (of 10 total)

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