Redirection debugger not firing - Support

Resolved Spirit Voyage
3 years, 5 months ago

Rank Math free

Hi, I am trying to troubleshoot a redirection issue, but the redirection debugger is not firing. My user account is an administrator.

Viewing 3 replies - 1 through 3 (of 3 total)

Alberto
3 years, 5 months ago

Rank Math business

Hello,

Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Spirit Voyage
3 years, 5 months ago

Rank Math free

Hi, I needed to urgently resolve this issue and was having to many problem with it. I disabled RankMath’s redirection plugin in preference of a different one that worked as expected.

It was VERY hard to disable this plugin. It showed as disabled both in RankMath’s settings and under plugins; however, it was still trying to do redirects. In fact, I had to completely remove it, in order to get it to stop. 🙁

Michael Davis
3 years, 5 months ago

Rank Math pro

Hello,

We are extremely sorry to hear that.

We wish things had turned out differently. If you wish to give it another try and let us take a closer look – please open a new ticket.

Thank you for giving Rank Math a shot and we are sorry it didn’t work for you

Viewing 3 replies - 1 through 3 (of 3 total)

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