Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Please let me know when you want to look at this problem. Right now I have a custom redirect in the functions.php. I will have to remove that, before you can investigate.
Hi Ronald,
Please remove that custom redirect so we can check.
Also, please share a couple of example URLs that aren’t working and where they should be getting redirected.
Thank you.
Just noticed that user profile aren’t accessible either, with the redirection switched on. So I have to switch it off now. You can test it whenever you want by switching it on, but please switch it of after you are done, so user can reach their profiles!
Hello,
We were able to reproduce the error and have logged it. Please allow us some time to test and release a fix.
The page is only getting redirected when Redirect to Homepage or Custom Redirection option is selected in the Redirection Settings. For now, you can use enable Redirection module and keep the Default 404-page option selected in the Redirection Settings. That should fix the issue.
I hope that helps.
Goodday,
I have the same problem.
When I deacitvate the Rank Math plugin everything works fine.
Hope you can help me.
Thanks.
Bob
Right, I switched redirect off and switched buddypress of in the dashboard module settings. Problem solved. Thanks.
Glad to hear the problem could be reproduced. For now I will switch of the Redirection module and rely on my custom code. I will follow the changelogs to find out when you have resolved this error and try the module again.
Thanks!
Hi Ronald,
Thank you so much for understanding.
We will keep you in the loop.
Hi,
We have fixed this issue in the beta(v1.0.44-beta).
Please update to the latest Beta version by following this tutorial:
https://rankmath.com/kb/version-control/#beta-updates
That should fix the issue for you.
The final version will be released in a few days, and you will see a notification in your dashboard when an update comes.
Please let us know if there’s anything else we can help you with.
Thank you.
Hi Suraj,
Thanks for letting me know. I will wait until the final version is released, as I don’t have a staging site to test it.
Problem solved, Thank you!
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
