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  • Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    It seems you are trying to redirect a domain variation.

    You may need to fix this using your htaccess file instead. Please follow this guide: and apply this to your htaccess configuration.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Hi thanks for the info, but I have not been able to solve it, what I do not understand is that I have the SSL plugin, which is the one that should do the redirection right? What could I do? Thanks


    Upon checking your website, the www version is throwing an error as you can see in this screenshot:

    Could you please check this one with your hosting provider?

    If the issue persists, please share your FTP login so we can fix this for you. Looking forward to helping you with this one.

    ello, I was able to redirect. Thank you


    We are super happy that you managed to resolve the issue. If you have any other questions in the future, know that we are here to help you.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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