redirect not working

#85067
  • Resolved Nancy Munford
    free

    Hi.I am trying to set up a simple redirect but it’s not working. I want to be able to redirect a url like https://mysite.com/1 (even though there is not a post on there) to https://mysite/podcast/episode-1 so that my client’s customers can just type the episode number after her url and go to the corresponding episode. I have tried to set this up as a 301 permanent move, but it’s not working, and when I turned on the debug option it’s also not working. Can you help me with this?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    You had a plugin creating a conflict with your redirections, it was the plugin “Redirect List”. After disabling it, everything is working now, could you check it?

    Looking forward to help you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘redirect not working’ is closed to new replies.