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I am trying to redirect PDF and PNG’s from an old site over to a new one. However, the redirect seems to be failing depending on the following:
samplesite.com/test.png (will return Nginx Error)
samplesite.com/test.png/ (will work and redirect properly)Redirect rules are set to:
FROM: /test.png (EXACT)
TO: newsite.com/test.png
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Hello Azib,
RankMath is the only redirection plugin used in our site. As described in the ticket:
Redirect rules are set to:
FROM: /test.png (EXACT)
TO: newsite.com/test.png
We’ve tried cache clearing already as well.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I tried to log in to your site but it seems like the login credentials are incorrect:
Please check and provide the correct login details so we can check this further.
Looking forward to helping you.
Hello,
The new username is also showing as not registered on your site:
Please check and provide working login details. You can also use the following plugin to create a temporary login link for us: https://wordpress.org/plugins/temporary-login-without-password/
Looking forward to helping you.
Thanks.
The ticket ‘Redirect Nginx Error’ is closed to new replies.