We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
I logged into your website’s admin area but was unable to replicate the issue. The redirection seems to be working properly. You can have a look at the screencast in the sensitive data section of this ticket for a quick reference.
Please clear your website, browser, and server’s cache (if any) and see if that helps.
Also, if there’s a specific brand URL that you’re facing issues with, please share its URL so that we can investigate further.