redirect

#431550
Viewing 10 replies - 1 through 10 (of 10 total)
  • Hello,

    Thank you for contacting Rank Math support today and bringing your concern to our attention.

    You can make use of the regex type redirection. Please follow this example redirection rule:

    Source URL: b/(.*)
    Type: Regex
    Destination URL: http://www.tilyexpress.ug/brand/$1

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    http://www.tilyexpress.ug/brand/hisense

    This is redirecting many times why and the page is not loading?

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    I logged into your website’s admin area but was unable to replicate the issue. The redirection seems to be working properly. You can have a look at the screencast in the sensitive data section of this ticket for a quick reference.

    Please clear your website, browser, and server’s cache (if any) and see if that helps.

    Also, if there’s a specific brand URL that you’re facing issues with, please share its URL so that we can investigate further.

    Looking forward to hearing back from you.

    Thank you.

    Hello,

    I’ve checked your redirections, and you have existing redirects for your brands which causes the redirect loop issue. Please refer to the screenshot in the sensitive data section.

    However, I’ve already deactivated them, and the brands are already working fine. Please clear your website and browser’s cache if the issue still persists.

    I hope that helps.

    Thank you.

    i have cleared website and browser cache but the issue still persists

    Hello i have been able to resolve the issue, i cleared the redirects in .htaccess

    Hello,

    We are super happy that your issue is resolved.

    If you have any questions in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 10 replies - 1 through 10 (of 10 total)

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