recurring sitemap 404 issue

#79866
  • Resolved Nurudeen Tijani

    4 years, 2 months ago

    Rank Math free

    Hello, Google search console indicated an error fetching my sitemap.

    I checked my sitemap URL and noticed a 404. So I followed the directions in your KB (Settings > Permalinks and hit the “Save Changes” button).

    This fixed the issue, but the sitemap 404 appears to be a recurring issue. It happens every few weeks. I would like to fix this so it doesn’t keep happening.

    The caching plugins on my site are disabled and have been for a few months. But the site is connected to cloudflare.

    Can you please help or advice? I have included WP admin access below.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Uzair

    4 years, 2 months ago

    Hello,

    Thank you for getting in touch with us.

    The sitemaps are working fine.

    When you see the issue next time, please ping us without making changes so we can check.

    Nurudeen Tijani

    4 years, 2 months ago

    Rank Math free

    Ok, I will.
    Thanks for your response.

    Michael Davis

    4 years, 2 months ago

    Rank Math pro

    Hello,

    We are always glad to assist.

    Your sitemap seems to be still cached by cloudfare. Please ensure to add the sitemap exclusion rule (*sitemap*) and clear your cache.

    If you have any further question(s), please let us know. Thank you.

    Nurudeen Tijani

    4 years, 2 months ago

    Rank Math free

    Hi Michael,

    Thanks for the additional input.

    I’ve set up this exclusion rule on cloudflare: https://tinyurl.com/yxeyjzsw
    Does that look correct to you?

    Also, I have WP Rocket plugin on my site. I am using it alongside cloudflare. WP Rocket is deactivated now, but I plan to activated it later.

    Do I need to add/modify any settings inside WP Rocket to ensure I do not experience sitemap issues?

    Alberto

    4 years, 2 months ago

    Rank Math business

    Hello,

    Yes, that Cloudflare exception is fine (just make sure the non-www version redirects to that version too).

    About WP Rocket, you should add the following cache exceptions:

    /(.*)sitemap(.*).xml
/(.*)sitemap.xsl

    Looking forward to help you.

    Nurudeen Tijani

    4 years, 2 months ago

    Rank Math free

    Hello Alberto,

    Thanks for your reply.

    Yes, the non-www version of the site redirects to the www version. Thanks for pointing this out.

    I have added the cache exceptions to WP Rocker.

    I will be in touch if the sitemap 404 issue happens again but hopefully the changes I’ve implemented has fixed the issue.

    Thanks again to all of your support team.

    Michael Davis

    4 years, 2 months ago

    Rank Math pro

    Hello,

    With your URLs excluded from cache, everything should be working fine.

    If you have any further question(s), please let us know. Thank you.

    RankBot

    4 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘recurring sitemap 404 issue’ is closed to new replies.