Recurring Error with Review Snippet Schema.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Unfortunately, the review schema as a standalone is no longer supported. Please read through our article on How to Fix Review Schema Markup After Google’s Changes

    Hope that helps. If you have any further question(s), please let us know. Thank you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    I dont know what you are talking about.

    I cant see any tools tab in status and tools window like you suggest.

    The last time you had to login yourself with a temp user to solve the problem.

    I need this fixed with a clear answer now, theres a lot of unnecessary to-&-fro.

    I dont know what you are talking about.

    I cant see any tools tab in status and tools window like you suggest.

    The last time you had to login yourself with a temp user to solve the problem.

    I need this fixed with a clear answer now, theres a lot of unnecessary to-&-fro.

    Hello,

    In your screenshot, you have to check the “Database Tools” option. That is where you will see the option to convert your old unsupported reviews to any other supported review type. Please note that the option will only be available if you have used Rank Math’s review Schema in the past. If you imported from Yoast or used some other plugin to add the Review Schema, you will not see that option in the Database Tools tab.

    I checked your previous ticket and it seems you had incorrectly done the import and we have to manually login to fix the issue.

    Please provide your WP and cPanel logins once again if you would like us to do the same fix again.

    For your reference, here is the ticket:
    https://support.rankmath.com/ticket/error-with-review-snippet-schema/page/2/?view=all

    Hope that helps.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    The user details you have provided has limited access and can only access Help & Support under Rank math. Please elevate the access to admin level. You can use WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Looking forward to helping you. Thank you.

    ​​​​​​

    Hi,

    I have made the necessary changes.

    Best.

    Hello,

    It doesn’t seem like you were using review schema and so the whole process converting was not necessary.

    The URL with issues seems it was set to no schema. I did the following to resolve the error.
    1. Changed the schema to article and updated the post
    2. Switched the schema to none and update the post again.

    Please check to confirm the issue is no longer.

    Looking forward to helping you. Thank you.

    ​​​​​​

Viewing 9 replies - 1 through 9 (of 9 total)

You must be logged in to reply to this ticket.