Recurring Error with Review Snippet Schema.

#65039
Viewing 13 replies - 1 through 13 (of 13 total)
  • Michael Davis

    4 years, 4 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Unfortunately, the review schema as a standalone is no longer supported. Please read through our article on How to Fix Review Schema Markup After Google’s Changes

    Hope that helps. If you have any further question(s), please let us know. Thank you.

    Bhuvesh Lal

    4 years, 4 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Bhuvesh Lal

    4 years, 4 months ago

    Rank Math free

    I dont know what you are talking about.

    I cant see any tools tab in status and tools window like you suggest.

    The last time you had to login yourself with a temp user to solve the problem.

    I need this fixed with a clear answer now, theres a lot of unnecessary to-&-fro.

    Bhuvesh Lal

    4 years, 4 months ago

    Rank Math free

    I dont know what you are talking about.

    I cant see any tools tab in status and tools window like you suggest.

    The last time you had to login yourself with a temp user to solve the problem.

    I need this fixed with a clear answer now, theres a lot of unnecessary to-&-fro.

    Uzair

    4 years, 4 months ago

    Hello,

    In your screenshot, you have to check the “Database Tools” option. That is where you will see the option to convert your old unsupported reviews to any other supported review type. Please note that the option will only be available if you have used Rank Math’s review Schema in the past. If you imported from Yoast or used some other plugin to add the Review Schema, you will not see that option in the Database Tools tab.

    I checked your previous ticket and it seems you had incorrectly done the import and we have to manually login to fix the issue.

    Please provide your WP and cPanel logins once again if you would like us to do the same fix again.

    For your reference, here is the ticket:
    https://support.rankmath.com/ticket/error-with-review-snippet-schema/page/2/?view=all

    Hope that helps.

    Bhuvesh Lal

    4 years, 4 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Michael Davis

    4 years, 4 months ago

    Rank Math pro

    Hello,

    The user details you have provided has limited access and can only access Help & Support under Rank math. Please elevate the access to admin level. You can use WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Looking forward to helping you. Thank you.

    ​​​​​​

    Bhuvesh Lal

    4 years, 4 months ago

    Rank Math free

    Hi,

    I have made the necessary changes.

    Best.

    Michael Davis

    4 years, 4 months ago

    Rank Math pro

    Hello,

    It doesn’t seem like you were using review schema and so the whole process converting was not necessary.

    The URL with issues seems it was set to no schema. I did the following to resolve the error.
    1. Changed the schema to article and updated the post
    2. Switched the schema to none and update the post again.

    Please check to confirm the issue is no longer.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Bhuvesh Lal

    4 years, 4 months ago

    Rank Math free

    Hey Michael,

    We have more than 100 pages facing similar issue.

    I need a fix that solves for all the pages.

    Best.

    Michael Davis

    4 years, 4 months ago

    Rank Math pro

    Hello,

    Let me check with the dev team to see if there is a way to bulk update post schema.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Bhuvesh Lal

    4 years, 4 months ago

    Rank Math free

    Hi

    Any updates on this?

    Best.

    Uzair

    4 years, 4 months ago

    Hi,

    I am afraid we do not have a solution for this.

    We can give you a filter to use but unless you are good with coding – it is not going to be of much use.

    Otherwise, you have to manually update the Schema of all the posts where you are used the unsupported Review Schema previously.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    RankBot

    4 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 13 replies - 1 through 13 (of 13 total)

The ticket ‘Recurring Error with Review Snippet Schema.’ is closed to new replies.