Re Does not work

Hello,

Thanks for getting back to us.

Yes you can delete this plugin, it is not required anymore.

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hi Graeme,

Thanks for getting back to us.

Your last response suggests that you have been able to fix this.

Please let us know if we can offer any additional help. Thank you.