Re Does not work

#14976
  • Resolved Graeme Cooke

    5 years, 3 months ago

    Rank Math pro

    Today I upgraded my Stackpath account and also changed my SSL to Stackpath.

    Now my SEO analyzer does not work and I get thi9s error.

    The site is experiencing technical difficulties. Please check your site admin email inbox for instructions.

    There was no email by the way

    Please advise

Viewing 7 replies - 1 through 7 (of 7 total)
  • Graeme Cooke

    5 years, 3 months ago

    Rank Math pro

    Could someone please reply to this? It would be most helpful

    Michael Davis

    5 years, 3 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    You can fix this error on your site by following the steps described on this ticket: https://support.rankmath.com/ticket/seo-analyser-doesnt-work/

    Please let us know if you would like us to assist in deleting this database entry.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Used Cars

    5 years, 3 months ago

    Rank Math free

    Hello Michael,

    I installed the plugin and activated it

    I have used PHPmyadmin before so I kinda knew where to go once you sent the advice above.

    Upon clicking the options panel etc I expanded the options rows to 500 and entered rank_math_seo_analysis_results

    This string did not show up so I had nothing to delete.

    At this point, I have no analysis and no keywords on my website.

    Graeme

    Used Cars

    5 years, 3 months ago

    Rank Math free

    Hi Micheal

    I kept trying and found my problem. The analysis is back! Keywords are not!

    Thanks for the support on the analysis. Now can you help with keywords?

    By the way, can I delete the PHP plugin from my website now? I like to limit the volume of plugins I use.

    Michael Davis

    5 years, 3 months ago

    Rank Math pro

    Hello,

    Thanks for getting back to us.

    Yes you can delete this plugin, it is not required anymore.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Graeme Cooke

    5 years, 3 months ago

    Rank Math pro

    Thank you

    Michael Davis

    5 years, 3 months ago

    Rank Math pro

    Hi Graeme,

    Thanks for getting back to us.

    Your last response suggests that you have been able to fix this.

    Please let us know if we can offer any additional help. Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘Re Does not work’ is closed to new replies.