Hello,
We apologize for the issue you are facing with your Rank Math subscription. It seems that your PRO account may be linked to a different email address than the one associated with your free account.
To resolve this, please follow these steps:
- Log into your Rank Math account and check if you can download Rank Math PRO from your dashboard.
- If it is unavailable, you will need to contact our support team to merge both accounts or change the email connected to your PRO account.
You can open a ticket by navigating to the Rank Math Support Forum and providing the necessary details. In the Sensitive Data section, please include the email address you used to purchase the PRO plan or a screenshot of the invoice you received.
Thank you for raising this concern, and we hope to assist you further!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
yes, I can see the starter pack on my account. May I check how to update the status to my WordPress plugin?
Hello,
Thank you for contacting us. We apologize for any inconvenience this issue may have caused.
We can only see a Content AI starter subscription on the account you opened this ticket with.
Did you purchase the two (2) subscriptions?
If you did, perhaps you purchased the Rank Math PRO subscription with a different email. Can you please search and forward a receipt from FastSpring.com so we can locate the transaction and account?
We look forward to hearing back from you.
Thanks.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
