Rankmath showing connected in dashboard but not linked completely

#260436
  • Resolved Lk
    Rank Math free

    In the Rankmath dashboard, it is showing connected. But not linked completely on wordpress. Not getting SEO analysis score (always showing link your account to rankmath) and not able to connect search console.

Viewing 15 replies - 1 through 15 (of 28 total)
  • Anas
    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    Please reconnect your website to your Rank Math account by going to WP dashboard > Rank Math dashboard > Help > Disconnect and Connect again.

    Then, re-run the SEO Analysis.

    To connect Rank Math to your Google account, please follow this guide:
    https://rankmath.com/kb/connect-your-google-account/

    I hope this helps.

    Thank you.

    Lk
    Rank Math free

    I have done this, but still showing the same error.

    Under the “Help tab”, when I click connect button, it redirects to a page where I OK, Activate. Then also still it is showing connect button in “help tab”.

    Problem is still existing.

    Anas
    Rank Math business

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Lk
    Rank Math free

    When I connect, it redirect to my website Homepage

    Prabhat
    Rank Math agency

    Hello,

    Please ensure that the following PHP values are set:

    PHP Memory Limit: 512M
    Max input time: 150
    PHP time limit: 120
    PHP max input variables: 1000

    Once done, please clear your website and browser’s cache and see if the issue is fixed.

    If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Lk
    Rank Math free

    My server limit is showing
    HP Memory Limit: 256M
    Max input time: 120

    Lk
    Rank Math free

    Sorry for typos
    PHP Memory Limit: 256M
    Max input time: 120

    Prabhat
    Rank Math agency

    Hello,

    Please increase the values as per the recommended values in my previous reply and see if that fixes the issue.

    Also, please ensure to check the “Max input time” and “PHP time limit” values.

    Let us know how that goes.

    Thank you.

    Lk
    Rank Math free

    PHP Memory Limit increased to 512M, but Max input time is not increased

    Hello,

    You mentioned that it is redirecting to your homepage upon connecting. Could you please check if your 404s are set to redirect to your homepage? You can check it in Rank Math > General Settings > Redirections > Fallback Behavior
    Fallback

    If so, please check your website has the ModSec (ModSecurity) feature enabled in your server as it can block the saving module from Rank Math. You can get in touch with your web host for assistance with this process.

    If the issue still persists, we may need to investigate your website. Please follow the steps that my colleague mentioned above.

    Looking forward to helping you.

    Thank you.

    Lk
    Rank Math free

    My Max input time is not increasing for some reason. But previously I was using rankmath it works fine with same php limits. Now what happen

    Hello,

    Can you please confirm if you are using ModSecurity? If yes then please ask your host to disable that and then try to connect Rank Math. If the issue persists then please provide the login details of your site in the sensitive data section so we can investigate further.

    Looking forward to helping you.

    Lk
    Rank Math free

    After disabling ModSecurity then also the issue exist.

    Prabhat
    Rank Math agency

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Lk
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 15 replies - 1 through 15 (of 28 total)

The ticket ‘Rankmath showing connected in dashboard but not linked completely’ is closed to new replies.