Hello,
We apologize for the issue you are facing with your Rank Math SEO Pro license. It seems that the email address associated with your Rank Math account may differ from the one used to purchase the PRO plan.
To resolve this, please log into your Rank Math account and check if you can see the PRO version available for download. If it is not visible, you will need to contact our support team to merge both accounts or change the email connected to your PRO account.
You can open a ticket by navigating to the Rank Math Support Forum and providing the necessary details. Make sure to include the email address you used to purchase the PRO plan or a screenshot of the invoice you received.
Thank you for raising this concern, and we appreciate your patience as we work to resolve it!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hi,
Could you please merge the emails?
Hello,
Thank you for contacting Rank Math support.
Which of the emails do you want to use as your main login email moving forward?
We are looking forward to hearing back from you.
C******@b***************
Please 🙂
Hello,
The subscription was purchased on April 17, 2022, using this account. It expired on May 1, 2023, due to non-payment. If you have purchased a new PRO plan, then you must have used a different email address. Please share it or the receipt you must have received from FastSpring so we can locate your purchase.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
