RankMath Pro und Content AI

#394855
  • Resolved E-typisch

    1 year, 11 months ago

    Rank Math pro
    Content AI Creator

    Hello, I bought RankMathPro and a Content AI subscription. Unfortunately, I don’t see the content subscription on my website http://www.e-typical.de and I don’t see the Pro module in my Rankmath account either, nor can I assign the Content AI to a website. I ask for a timely solution, it costs my money! Thanks

Viewing 5 replies - 1 through 5 (of 5 total)
  • Reinelle

    1 year, 11 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    It seems like you purchased the plugin with some other email address.

    Can you please search and forward a receipt from FastSpring.com or share the email address you have used so we can locate your account? You can add it in the sensitive data section

    Sensitive Data Section

    It is completely secure, and only our support staff has access to that section.

    Looking forward to helping you.

    Thank you.

    E-typisch

    1 year, 11 months ago

    Rank Math pro
    Content AI Creator

    Hi
    two eMail-Adress

    i***@j***********

    Or

    i***@e***********

    Thank you

    Jürgen Recker

    Prabhat

    1 year, 11 months ago

    Rank Math agency

    Hello,

    We checked and were able to locate the purchases. The first email address was used to purchase Content AI credits and the second one was used for Rank Math PRO.

    Would you want us to merge the accounts for you?

    If so, please tell us the preferred email address and we will do the needful.

    Looking forward to helping you.

    E-typisch

    1 year, 11 months ago

    Rank Math pro
    Content AI Creator

    Hi,

    The preferered email address is

    i***@e***********

    Thanks for merge the Accounts

    Jürgen Recker

    Prabhat

    1 year, 11 months ago

    Rank Math agency

    Hello,

    We have merged your accounts as requested.

    Please check on your end if everything is working as expected.

    Please go through this video tutorial that shows you how to get started with your PRO license:

    Steps to be followed:
    1. Ensure that you are logged in to your paid account
    https://rankmath.com/my-account/edit-account/
    paid account rank math

    2. Disconnect and reconnect your account from inside WordPress:
    disconnect and reconnect Rank Math
    WordPress Dashboard > Rank Math > Dashboard > Help and click the connect/disconnect and then the connect button.

    You will be taken to RankMath.com again where you can connect your account to activate your license.

    Reconnecting should also update Content AI credits on the website.

    Hope this helps.

    Thank you.

    RankBot

    1 year, 10 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘RankMath Pro und Content AI’ is closed to new replies.