Hello,
I’m sorry to hear that you are facing an issue with updating Rank Math PRO on your WordPress site. The error message “PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature” usually occurs due to a few reasons mentioned in our knowledge base article.
To resolve this issue, you can follow these steps:
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Check the Zip File: Ensure there’s no issue with the zip file you are trying to upload. If the plugin zip file was corrupted during download, try downloading the latest Rank Math PRO version from your account and install it on your website. You can download the latest version from your Rank Math account.
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Update from the Correct Account: If you are connected to the free account while trying to update the PRO version, make sure to confirm your email address, log in to the PRO account, disconnect your account, and then reconnect it following the steps mentioned in our knowledge base article.
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Storage Space: If the error persists, check if your web server has enough storage capacity for WordPress to unzip and upload the file’s contents. You may need to free up some space or contact your web host for additional storage.
If you have tried these steps and are still facing issues, please feel free to reach out to our support team directly from here, and our experts will assist you further.
Thank you for your understanding and patience. If you need any more help, please don’t hesitate to ask.
Sources:
How to Fix PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature » Rank Math
Why Rank Math Settings Are Not Getting Saved? » Rank Math
What to Do When Rank Math Analytics Shows Zero Search Traffic » Rank Math
Fatal Error Happening on Some Installations After 1.0.49 Update » Rank Math
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please share the email address which you used to purchase the plugin or you can search and forward the receipt from FastSpring.com so we can locate your account?
Back to your issue, one possible reason for this error is trying to update the PRO version of the plugin while connected to your free account.
For more details, you can check this URL:
https://rankmath.com/kb/fix-pclzip-err-bad-format/
Looking forward to helping you.
Thank you.
