RankMath Pro not showing in my account

#358351
  • Resolved BeaconSites

    2 years, 1 month ago

    Rank Math pro

    Hi,
    I purchased RankMatch Pro Unlimited on 01/09/2021 (US$72.57). I have created an account with the same email address used to make the purchase which is g*****@i***** but the purchase is not listed in my account and I cannot enable the PRO features.

    I tried getting my account info from https://rankmathllc.onfastspring.com/account, the message says “An email was sent with instructions for accessing your account email” unfortunately I don’t get the video.
    I have attached a copy of the receipt I received on September 1 2021 at this link >https://ibb.co/V3mtqdM, can you please look into this.

    Thank you
    Lee

Viewing 5 replies - 1 through 5 (of 5 total)
  • Miguel

    2 years, 1 month ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    It seems like you purchased the plugin with the email address shared in the sensitive data section.

    Would you want us to merge the accounts for you?

    If so, please tell us the preferred email address and we will do the needful.

    Looking forward to helping you.​​​​​

    BeaconSites

    2 years, 1 month ago

    Rank Math pro

    Hi,
    I used LeeGraham@beaconsites to request a new password, but when I tried to login with the new password I am getting this message “Something went wrong, please contact us”

    Can you please look into this

    Yes you can merge the the g*****@i***** account, I also have l*****@g******** please merge all of them into L********@b**************

    Thanks

    Miguel

    2 years, 1 month ago

    Hello,

    We have merged all the accounts under the preferred email address and also sent an email with the login details and instructions to change the password.

    Hope this helps solve your issues.

    Don’t hesitate to get in touch if you have any other questions.

    BeaconSites

    2 years, 1 month ago

    Rank Math pro

    thank you

    Jeremy

    2 years, 1 month ago

    Hello,

    We are super happy that we could address your request.

    If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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