Hello,
We apologize for the inconvenience you are facing. When you upgrade to the Rank Math PRO plan, you need to ensure that the email address connected to your PRO account matches the one on your FREE account. If they differ, you must contact our support team to merge both accounts or change the email connected to your PRO plan.
To do so, please navigate to the Rank Math Support Forum and open a ticket. In the Ticket Title section, enter a one-line summary of the issue, and then provide more details in the Ticket Question section. In the Sensitive Data section, enter the email address(es) you want to connect to your PRO account. If you’re merging your FREE and PRO accounts, you need to select one of the emails as your preferred email address.
Once done, click the SUBMIT YOUR TICKET button. Our support team will then locate your PRO account and change the email connected to it or merge it with your FREE account as requested.
We hope this helps. If you have any further questions, feel free to reach out to our dedicated support team. We’re available 24/7, 365 days a year.
Thank you for reaching out!
Sources:
Should I Delete the Free Version After Installing Rank Math PRO? » Rank Math
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Never mind it shows up now.
Hello,
We are super happy that your issue has been sorted out.
If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
