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Hey guys, for some reason I cannot save Custom Blocks on Blocksy when your plugin is activated.
If I send you login credentials, is this something you could look into for me please?
I’ve spoken with both my hosting provider and the brilliant team over at Blocksy, and they’re all suggesting to reach out to you guys for help.
Not sure if the below makes any sense?
[Tue Dec 20 05:20:02.755364 2022] [fcgid:warn] [pid 33139:tid 3473983145728] [client 49.228.199.183:56222] mod_fcgid: stderr: #37 {main}, referer: https://bubblybeaks.com/wp-admin/post.php?post=3451&action=edit
[Tue Dec 20 05:20:02.755379 2022] [fcgid:warn] [pid 33139:tid 3473983145728] [client 49.228.199.183:56222] mod_fcgid: stderr: thrown in /home/dh_g25ybj/bubblybeaks.com/wp-includes/class-wp-post.php on line 266, referer: https://bubblybeaks.com/wp-admin/post.php?
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Hello,
Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.
Please ensure that you are using the latest version of Rank Math plugin. If not yet, please do update them. You may refer to our changelog page here: https://rankmath.com/changelog/’
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
The ticket ‘Rankmath preventing Custom Block to save “Updating failed.” appears in top bar’ is closed to new replies.