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Hello,
After contacting Bluehost support in regards to my website thecheetahbuzz.com, they have informed me that I need to contact you about this issue. When I activated the RankMath plugin, on my website https://thecheetahbuzz.com/, down at the bottom of the page where it says spotlight writers, when you click on my picture, it is supposed to send the viewers to another page where i wrote a whole bio of myself, now it appears that the bio has disappeared and when you click on the picture, it only redirects you to the top of the homepage. When i deactived the RankMath plugin, the information for my bio reappeared.
The BlueHost Support team told me:
It seems like the plugin RankMath is causing the issue, It is better to check the details with the plugin vendor and also please try to update the plugin and check please contact the plugin vendor and get the exact server requirements to use the plugin in the WordPress because the plugin vendor have better updates on the designing part of the website
Can you please help me out with this issue?
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Hello,
Thanks for the email and sorry for the inconvenience caused.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hi,
I am so sorry but the username you provided doesn’t work.
Can you please update the logins in this format?
Login URL:
Username:
Password:Also, it appears the link your photo is pointing to is setup as a 301 redirect
Please head to WordPress Dashboard > Rank Math > Redirections and make sure you haven’t created a redirection that is making the link point to the homepage.
We look forward to helping you.
Hi,
Upon checking further, it seems like you are adding the about section in an attachment page:
https://thecheetahbuzz.com/dat-20190406-616/And, you have this option enabled in Rank Math that is meant to redirect all attachment pages to their parent or to the homepage if the media is orphan:
TL;DR – Either move the about content to an actual page or disable the redirection attachments option at WordPress Dashboard > Rank Math > General Settings > Redirect Attachments.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
The ticket ‘RankMath plugin conflict with Saaya Theme’ is closed to new replies.