Rankmath order

#512651
  • Resolved Lynn Sheldon

    3 years, 3 months ago

    Rank Math free

    I ordered Rankmath pro, but it’s not under my name.

    I talked to the American Express about removing it, so I can purcahse again under my name. If this does not work, can you place it under my name, Lynn Sheldon, as I signed up before purchasing it. I believe I already had a name from a previous purchase, but did not have the info, so I may have opened another name. Please fix this on your end or retract the order because I am not sure they will do anything about it. If you need to reach me quickly, [sensitive data]

    Thank you!

    Lynn Sheldon

Viewing 1 replies (of 1 total)
  • Miguel

    3 years, 3 months ago

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Can you please clarify if the email address in the sensitive data section mentioned after the Business subscription belongs to you and that’s where the purchase was made?

    ​​​​​​​If so, we can move the purchase to another email address of your choice, you just need to let us know which one.

    Looking forward to hearing back from you.

    RankBot

    3 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Rankmath order’ is closed to new replies.