Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Could you please share the error log with us?
Having an error log will help us determine why this might be happening.
You can follow this guide to enable debug mode in WordPress to get the error log
https://www.wpbeginner.com/wp-tutorials/how-to-set-up-wordpress-error-logs-in-wp-config/
Or you can ask your web host and they should be able to help you locate the log files.
Looking forward to helping you.
Is there any plugin that can help me do it?
Hello,
It is working after enabling the debug.
Hello,
Thank you for the update.
It seems that this issue is already resolved as you mentioned that it is already working. Could you please confirm?
Let us know if you still need assistance with this issue as we are always here to help.
Looking forward to helping you.
Thank you.
Yes, but the same method isn’t working on my other website, digitalphablet.com
Hello,
Can you please share the error log of this website so we can check further?
Looking forward to helping you.
You didn’t tell me what to do after enabling the Debug?
Hello,
Thank you for getting back to us.
If you have enabled debugging we would need to check your error log to determine where the error is coming from. Just go to your root folder and open the error log text in an editor and copy it here.
Alternatively, you can provide your FTP credentials for further checking. Thus, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I hade added the FTP access.
Hello,
Thank you for the update.
I’ve tried checking your site’s root directory, but it seems that there’s no debug.log file on that website. In this case, please get in touch with your web host as they have your site’s error log.
Looking forward to helping you.
Thank you.
How come if the debug is on, then there is no log file?
Hello,
Thank you for keeping in touch with us.
That only means that the error log is generating at the server level. Could you please contact your host for that as instructed by my colleague?
I tried accessing your FTP on my end but it seems to be not working. It returns a fatal error from your server. Could you also please check?
Also, please provide your WordPress admin login as well so we can further investigate the issue.
We are looking forward to helping you.
Hello, I have found the log files. I am attaching it.
After enabling debug, and activating the Rank Math plugin, I am getting this error now;
WordPress database error: [Table ‘digipnzs_52.wp6h_actionscheduler_actions’ doesn’t exist]
SELECT a.action_id FROM wp6h_actionscheduler_actions a WHERE a.hook=’action_scheduler/migration_hook’ AND a.status=’in-progress’ ORDER BY scheduled_date_gmt DESC LIMIT 1
WordPress database error: [Table ‘digipnzs_52.wp6h_actionscheduler_actions’ doesn’t exist]
SELECT a.action_id FROM wp6h_actionscheduler_actions a WHERE a.hook=’action_scheduler/migration_hook’ AND a.status=’pending’ ORDER BY scheduled_date_gmt ASC LIMIT 1
WordPress database error: [Table ‘digipnzs_52.wp6h_actionscheduler_actions’ doesn’t exist]
SELECT a.action_id FROM wp6h_actionscheduler_actions a WHERE a.hook=’action_scheduler/migration_hook’ AND a.status=’in-progress’ ORDER BY scheduled_date_gmt DESC LIMIT 1
WordPress database error: [Table ‘digipnzs_52.wp6h_actionscheduler_actions’ doesn’t exist]
SELECT a.action_id FROM wp6h_actionscheduler_actions a WHERE a.hook=’action_scheduler/migration_hook’ AND a.status=’pending’ ORDER BY scheduled_date_gmt ASC LIMIT 1
WordPress database error: [Table ‘digipnzs_52.wp6h_actionscheduler_groups’ doesn’t exist]
SELECT group_id FROM wp6h_actionscheduler_groups WHERE slug=’action-scheduler-migration’
WordPress database error: [Table ‘digipnzs_52.wp6h_actionscheduler_groups’ doesn’t exist]
SHOW FULL COLUMNS FROM wp6h_actionscheduler_groups
WordPress database error: [Table ‘digipnzs_52.wp6h_actionscheduler_actions’ doesn’t exist]
SHOW FULL COLUMNS FROM wp6h_actionscheduler_actions
Fatal error: Uncaught RuntimeException: Error saving action: Error saving action: Table ‘digipnzs_52.wp6h_actionscheduler_actions’ doesn’t exist in /home/digipnzs/theislamicinformation.com/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/migration/ActionScheduler_DBStoreMigrator.php:44 Stack trace: #0 /home/digipnzs/theislamicinformation.com/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/data-stores/ActionScheduler_HybridStore.php(242): ActionScheduler_DBStoreMigrator->save_action(Object(ActionScheduler_Action), NULL) #1 /home/digipnzs/theislamicinformation.com/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/ActionScheduler_ActionFactory.php(177): ActionScheduler_HybridStore->save_action(Object(ActionScheduler_Action)) #2 /home/digipnzs/theislamicinformation.com/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/ActionScheduler_ActionFactory.php(84): ActionScheduler_ActionFactory->store(Object(Actio in /home/digipnzs/theislamicinformation.com/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/migration/ActionScheduler_DBStoreMigrator.php on line 44
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