RankMath not working

#700238
  • Resolved Tim Whitaker

    4 months, 3 weeks ago

    Rank Math free

    It has worked for some time but has now stopped.
    If I enter a Focus Keyword, then update the page, the focus keyword will disappear.
    If I enter via Edit Snippet the title and description; once I update the page the new title and description will disappear.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Tim Whitaker

    4 months, 3 weeks ago

    Rank Math free

    Can you help with my problem? Thanks. Tim

    Reinelle

    4 months, 3 weeks ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    For initial troubleshooting, please check if you are using a Firewall as it may prevent saving the changes.

    If you are using a Firewall, please whitelist this route:

    /wp-json/rankmath/v1/updateMeta

    You can check this link for more information:
    https://rankmath.com/kb/meta-data-not-saving/

    Let us know how this goes.

    Tim Whitaker

    4 months ago

    Rank Math free

    Ive still got the same problem.
    Ive deactivated all plugins as recommended in your guide and also switching theme. None of these were identified as the cause of the problem.
    The RankMath plugin is up to date.

    Adetayo

    4 months ago

    Hello,

    We need to take a closer look at the settings to resolve this issue. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘RankMath not working’ is closed to new replies.