Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
In that case we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
I had to disable it because I was not sure I will get any help from here. You have the freedom to do whatever changes you want, just please get it to work.
best regards
Amit
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This reply was modified 3 years, 8 months ago by
Alberto.
Hello,
Thank you for contacting support and sorry for any inconvenience that might have been caused due to that.
If you are using Gutenberg, the Rank Math section has moved to the sidebar: https://i.rankmath.com/ZO21Cd
If it is not visible then it is likely that there is a conflict with one of your installed plugins. Could you please perform the steps outlined on this page to isolate the culprit: https://rankmath.com/kb/check-plugin-conflicts/
Hope that helps.
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Sorry for the issue you are facing.
It seems like you have an issue with one of the plugins you are using (as you can see in the Sensitive Data section, I added a screencast showing Rank Math working in your site after disabling all the other plugins).
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Please let us know if you find the culprit.
Only the site admin would know and your users won’t be affected by this troubleshooting.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
