Rankmath not updating/saving new scores within multisite post types

#645765
  • Resolved Benefitz
    Rank Math free

    We have a relatively new multisite that was built for a client and they are having issues seeing the updated and reflected seo values on their pages with rankMaths ‘Base SEO’ section.

    The example has been:

    Entering in the exact focus keyword into the posts SEO Meta Description (score updates and check box turns green) after saving and coming back to the page does not reflect the new data change (still red checkbox). If you proceed to edit the snippet again with just one character change it goes green again.

    Exploring more we are getting this error:

    [Wed Oct 04 11:23:59.367024 2023] [proxy_fcgi:error] [pid 63:tid 139769971467840] [client 203.109.194.182:0] AH01071: Got error 'PHP message: WordPress database error Table 'moanabluecom.wp_rank_math_analytics_objects' doesn't exist for query DELETE FROM wp_rank_math_analytics_objects WHERE object_type = 'post' AND object_id = 3979 made by edit_post, wp_update_post, wp_insert_post, do_action('save_post'), WP_Hook->do_action, WP_Hook->apply_filters, RankMathAnalyticsWatcher->update_post_info, MyThemeShopDatabaseQuery_Builder->delete, MyThemeShopDatabaseQuery_Builder->query', referer: https://moana-blue.com/wp-admin/post.php?post=3979&action=edit

    What I have tried:

    1. Whitelisting all Rankmath headers and calls in Wordfence
    2. Going through all database tools, clearing rebuilding etc
    3. Disabling rank math and turning it back on at a network level
    4. Reconfiguring user roles to see if it is a perms issue (it is not)
    5. Adding the requested table in manually

    Let me know if you require any other info to further debug this as it has stumped the team.

    Cheers

Viewing 7 replies - 1 through 7 (of 7 total)
  • Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    In this case, we might need to take a closer look at the settings. Please share the affected URL so we can check.

    Then, edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Thank you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Thank you for your patience.

    I’ve tried editing the post on your site, and it seems to be saving fine. Please refer to the screencast added in the sensitive data section.

    Also, I’ve added the keyword in the description field, it was saved properly and the test is cleared.

    Could you please confirm if there’s a page affected or if I might have missed something to replicate the issue?

    Looking forward to helping you.

    Hi Reinelle,

    Apologies I should have been more clear about where this error was occurring.

    We use Crocoblocks ‘Jet Engine’ to separate out post types, never had any issues with Rankmath and Jet Engine until this multi-site – see ‘Blogs’ tab for example

    I have attached a transfer video recording of the error in the secret notes

    Cheers

    Hello,

    After following the steps in this article https://rankmath.com/kb/crocoblock-integration/ on how to allow Rank Math to parse the meta fields created with JetEngine the Metadata is now being updated successfully, however, there seems to be some plugin or theme conflict that is preventing Rank Math from detecting the focus keyword in the SEO Meta description. We can confirm that the text is being updated on the site(check source code), see the image below:

    The correct score is also shown on the All Blog page:

    Since the tool is only a guide and the meta is successfully saving, you can choose to ignore this or follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    We hope this helps. Please let us know if you have further questions or concerns.

    Thank you.

    Hi Ike,

    Thanks for this, I have gone through the docs you provided and I can see how we can build a work around for the client to see these – however, we have recommended that they shouldn’t use this part of Rank Math and instead opt into something like Sem Rush to gett deeper stats they want/are after.

    Thanks, Reinelle for also looking into this really appreciate it!

    Cheers
    Alex

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

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