Hello,
Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.
Can you please confirm if you are using a page builder? Please also share the affected URL and the keyword you are using.
Looking forward to helping you.
Hi Jaideep,
Thanks for the quick response!
Okay, so the website is atelierglobal.io and the issue is on all the pages I can see. The keyword for the home page is ‘strategy consulting’ and I’m using a theme from UnitedThemes called Brooklyn.
Thanks,
M
Hello,
Could you please follow the below troubleshooting guide to see if there’s any plugin/theme conflicting and causing the issue?
https://rankmath.com/kb/check-plugin-conflicts/
Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
Please follow the above guide and only keep Rank Math and your theme active and see if the issue persists.
If yes, then you can provide this documentation to your theme developers to easily make them compatible with Rank Math: https://rankmath.com/kb/content-analysis-api/
Please let us know how that goes.
Thank you.
Hi Prabhat,
I’ve followed the instructions and the issue persists whether I use the Brooklyn theme or one of the default WordPress themes with only the RankMath plugin enabled.
This would suggest its not a theme issue. Can you look into it further?
Thanks
Hello,
In that case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
It seems you are using a page builder called “Brooklyn” which is based on WPBakery although Rank Math should be able to read most of WPBakery’s elements.
Please note that some of the plugins/themes are not yet fully compatible with content analysis in Rank Math including some built-in custom blocks. I can only suggest that you get in touch with the support folks from Brooklyn Theme and show them this link:
https://rankmath.com/kb/content-analysis-api/
Many known companies have already added the compatibility, as it takes a few hours:
https://rankmath.com/compatibility/divi/
https://rankmath.com/compatibility/elementor/
https://rankmath.com/compatibility/themify-builder/
https://rankmath.com/compatibility/page-builder-framework/
https://rankmath.com/compatibility/flothemes/
With that said, these tests are just guidelines and one does not need to follow them religiously.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
