Hello,
Thank you for contacting Rank Math today.
To make definite changes to your description, you can use this code here :
/**
* Allow changing the meta description sentence from within the theme.
*
* @param string $description The description sentence.
*/
add_filter( 'rank_math/frontend/description', function( $description ) {
return $description;
});
Looking forward to helping you. Thank you.
Hi Michael,
I added the code but it doesn’t help!
the %excerpt% at the description does not auto generate excerpts? it show other things as title or focus keyword instead!
at the dashboard it show long code of error when i insert the excerpt variable?
https://jmp.sh/5bCOElj
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
I have been troubleshooting the issue in your site and I found that your sitemap was giving and error due to caching which might have led to meta data not reflecting on Search Engine. Please check and let us know if the issue has been resolved.
Looking forward to helping you. Thank you.
Michael,
my sitemap is excluded from caching
the error is from the rm dashboard and the preview snippet at the meta boxes! I didn’t reach the point to check at search results yet, am still struggling to setup the variables and make things work
the %excerpt% variable doesn’t generate auto excerpt and it show long error!
why I can’t open support tickets ?!
thanks
c.k.
Hello,
Thank you for contacting Rank Math today.
What kind of error are you getting when your try to open new support tickets?
The last response that you sent is not very clear, would you mind letting us know the expected behavior that you are after?
You have set pages to generate the meta description from the excerpt and I can see that this works on the pages as shown below:
Looking forward to helping you. Thank you.
Hi Michael,
I’ve switched from Yoast Premium to rankmath and I have some issues that need to be resolved, I keep insert support ticket info and submit it then it redirect me to the main support page without any support tickets open?!
the image you sent isn’t for my site? mine is: https://energyhomeservice.ca
my main issue now is that the: the %excerpt% variable doesn’t generate auto excerpt and it show this long error when I insert the %excerpt% variable
https://jumpshare.com/v/Z1fEKdnGWSxhm5aMtFa5
thanks
Hi CK,
Thanks for the reply.
Could you please open a new ticket via an incognito window on your browser and edit the first post on this ticket to include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hi Michael,
incognito option helped create support ticket.
here is my ticket with all info to follow up with: https://support.rankmath.com/ticket/auto-generated-excerpts-snippets/
thanks
c.k.
Hi Ce Kay,
Thanks for the follow up.
You might need to clear cookies and browser cache to be able to submit new tickets from the same browser in future.
Let’s continue the conversation on the new ticket 🙂
