Hello,
Thank you for contacting Rank Math. If I understand you properly, the Rank Math meta box is showing but not expanding. Let me know if I didn’t understand the problem properly.
There are a few possible reasons why the meta box might not show up or expand properly. Here are some steps you can try to fix the problem:
- Clear your browser cache and cookies and reload the page editor.
- Check your browser console for any JavaScript errors and share them with us. You can access the browser console by pressing Ctrl+Shift+J on Windows or Cmd+Option+J on Mac.
- Disable any caching plugins or services on your website and see if the meta box expands.
- Try using a different browser or device and see if the meta box works.
This issue might also be occurring due to conflict with another of your plugins/themes. You can check for plugin conflicts by following this guide: https://rankmath.com/kb/check-plugin-conflicts/
Please try these steps and let us know if they resolve your issue. If the issue persists after following these steps and checking for plugin conflicts – then we might have to take a closer look at your website. Let us know how it goes.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
