RankMath loads on some pages but not others.

#27288
  • Resolved E-Impact Marketing
    Rank Math business
    Content AI Starter

    We’re running into a very strange issue with RankMath on one of our sites. It loads on some posts but not on others, and no matter how hard I try to figure out the difference, I’m lost. We’ve tried different browsers, different user accounts, enabling and disabling panels, etc, but the problem seems to exclusively target certain posts only, and originated after a recent RankMath update. The only difference I can find at the moment between the posts is the length of content. The longer, more developed posts are not loading RankMath, and also happen to have more RankMath data associated with them as well.

    The only error I managed to pull up so far that differentiates the working scenario from the non-working scenario is the following Javascript error in the browser console:

    post.php?post=2282&action=edit:1769 Uncaught ReferenceError: commentsBox is not defined
        at HTMLDocument.<anonymous> (post.php?post=2282&action=edit:1769)
        at i (load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-resizable,jquery-ui-position&ver=5.3.2:2)
        at Object.fireWith [as resolveWith] (load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-resizable,jquery-ui-position&ver=5.3.2:2)
        at Function.ready (load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-resizable,jquery-ui-position&ver=5.3.2:2)
        at HTMLDocument.J (load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-resizable,jquery-ui-position&ver=5.3.2:2)
    (anonymous) @ post.php?post=2282&action=edit:1769
    i @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-resizable,jquery-ui-position&ver=5.3.2:2
    fireWith @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-resizable,jquery-ui-position&ver=5.3.2:2
    ready @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-resizable,jquery-ui-position&ver=5.3.2:2
    J @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-resizable,jquery-ui-position&ver=5.3.2:2

    We are running the latest version of RankMath with the stock block editor (no Gutenberg plugin). Thanks for looking into this, and let me know if I can provide any more helpful information.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Could you please help us investigate whether the new update might have triggered a conflict with one of your installed plugins by performing these steps:
    https://rankmath.com/kb/check-plugin-conflicts/

    Looking forward to helping you. Thank you.

    ​​​​​​​

    E-Impact Marketing
    Rank Math business
    Content AI Starter

    The issue does not seem to be attached to a plugin or theme. I’ve disabled all the plugins except for RankMath and Woocommerce and the issue persists (I’m editing product-type posts with the block editor). The issue also persists after switching themes. Certain posts just keep RankMath from loading and I can’t figure out why. I’ve even removed all the content on an affected post and the issue persists.

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    E-Impact Marketing
    Rank Math business
    Content AI Starter

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Todd
    Rank Math free

    Hi,

    We are really sorry but you don’t seem to have included your website URL and we can’t find an email containing logins either.

    Can you please send the email again or update the sensitive data section?

    E-Impact Marketing
    Rank Math business
    Content AI Starter

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Thank you for providing access. After troubleshooting the issue using the Health Check plugin, I found the Rank Math metabox is not showing only on the Product Posts when Essence Pro (Amish Handcrafted) theme is active. It could be due the commentbox error which you mentioned which is coming from the Theme. Please contact the theme author, they could assist you better with this issue. There is hardly anything we could do in Rank Math to fix this.

    I hope that helps. Thank you.

    I have the same problem with astra theme. I need some help, please!

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    I am afraid that we may not be in the best position to fix this if a theme is causing an error on the edit page. Have you been able to reach out to the guys from Astra?

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)

The ticket ‘RankMath loads on some pages but not others.’ is closed to new replies.