rankmath is not showing in the elementor tab

#399197
  • Resolved Wellingtonnk
    Rank Math pro

    Hi there !
    i’m using the consulting theme with elementor integrated.
    i ‘ve installed rankmath
    but i can not see the data web i click on the SEO tab in elementor (blank page).
    then i tried to use rankmath with the classic editor, and also, it did not work.
    i wanted to buy the pro version, but since i’m stuck, i do not know what to do now.
    thank you for your help !

Viewing 7 replies - 1 through 7 (of 7 total)
  • Prabhat
    Rank Math agency

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Anas
    Rank Math business

    Hello,

    I logged in to your website and checked the settings.

    I was unable to replicate the issue, the SEO tab is working fine in Elementor.
    Check the screenshot in the sensitive data section.

    If the issue is on some specific page, please share the URL in the sensitive data section so we can check.

    We look forward to helping you.

    hello,

    i have tried on a diferent browser: chrome.
    it works on chrome.
    it was not working on firefox. Have you noticed it also ?

    best regards,

    Anas
    Rank Math business

    Hello,

    I checked on the Firefox browser and it seems to be working fine.

    Check the screencast in the sensitive data section.

    Please ensure that you are using the latest version of Firefox.

    Looking forward to helping you.

    Hello,
    it is resolved
    many thanks !

    Anas
    Rank Math business

    Hello,

    We are super happy that your issue is resolved. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘rankmath is not showing in the elementor tab’ is closed to new replies.