Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
Can you please follow the steps mentioned in the guide below to see if that resolves the issue for you?
https://rankmath.com/kb/meta-data-not-saving/
If the issue still persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for providing additional information.
I tested out the page in question and I can save the Rank Math setting within the page without any issue: https://i.rankmath.com/i/OP9NF4
There’s no save button in Rank Math snippet editor. Once you’ve edited the snippets in the Rank Math setting, please click on update post to save the edits you did.
Please let us know how that goes.
Thank you.
Hello I may be missing a step and I am getting really frustrated.
Maybe I need to start at the beginning. Where can I edit the actual snippet and keywords? Can you show me the screen?
I want only the title to show, then underneath is this statement: To stand out online and grow your business passion, your marketing strategy should fuse captivating sales copy with intuitive design. And it’s all done-for-you.
My keywords are: sales copy design
I press the RankMath icon on the page editor to do this, and receive a score of 100/100. Once I navigate out of the page, I lose the edits and my score is 36/100.
Can you show me a video as to where I need to edit the snippet and keywords so that I may get it correctly please?
Hello,
We’ve checked your site again and your meta data is perfectly saving. Also, the score remains the same after saving. We’ve attached a screencast in the sensitive data section for your reference. We’ve also checked the page you’ve shared and meta data is also saving there perfectly. If you’re using the Divi builder, please save the page after you update the meta data.
If you’re still facing the issue, please try to share a screencast with us. You can use a tool like https://loom.com/ to share the screencast.
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.