Rankmath Elementor Server Error 500

Hello, we’re sorry to hear about the issue you’re facing with Rank Math and Elementor. This could be due to a conflict between Rank Math and Elementor or another plugin. To resolve this, you can try the following steps:

1. Reconnect your website with Rank Math by heading over to WordPress Dashboard → Rank Math SEO → Dashboard → Help, and then click Disconnect Account. After that, click on Connect Now to reconnect your website with Rank Math.

2. Check for any conflicting plugins or themes by following the steps outlined in our KB article on checking for Plugin/Theme conflicts with Rank Math.

If the issue persists after trying these steps, please let us know, and we’ll be happy to assist you further.

Sources:
Enable Rank Math SEO on Elementor Templates » Rank Math
Fatal Error Happening on Some Installations After 1.0.49 Update » Rank Math
How to Setup Rank Math SEO Plugin Properly
How to Fix ‘Automatic Update is Unavailable for this Plugin’ Error in Rank Math » Rank Math

Hello,

Thank you for contacting us and sorry for any inconvenience that this issue might have caused.

please check the PHP values of your site by going to WordPress dashboard > Tools > Site Health > Info tab > Server. These values affect the performance of your site and they should be set according to the following recommendations:

PHP Memory Limit: 512M
Max input time: 150
PHP time limit: 120
PHP max input variables: 1000

If any of these values are lower than the recommended ones, please contact your hosting provider and ask them to increase them for you

Please also check that the PHP version of your sites is upgraded to at least PHP 8.0 because anything below that has reached its end of life: https://www.php.net/supported-versions.php.

You can follow this guideline to upgrade your PHP version: https://rankmath.com/kb/this-plugin-does-not-work-with-your-version-of-php/#how-to-upgrade-php-version/. Alternatively, you can ask your host to do the upgrade for you.

If none of the above suggestions work you can share the server error log with us for us to investigate further. You can reach out to your host provider to help you with the server error log if you do not know how to access it.

Having an error log will help us determine what is causing the server error on your website.

You can trigger the error again so the log will be updated. You can use this tool https://pastebin.com to share the log.

Let us know how this goes. Please let us know if you have further questions or concerns.

Thank you.

Hello,

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

Looking forward to helping you.

Thank you.

Hello,

5xx errors are usually caused due to server misconfiguration or other server issues.

Can you please share the website error log with us? Having the error log file will give a clear idea of why this might be happening upon updating your pages.

You may also get in touch with your web host for assistance to retrieve the error log.

Looking forward to helping you.

Hello,

We deeply apologize for the unexpected delay in response. After checking your website, we can see the issue is occurring because of the Aheto plugin you’re using on your website. Please check the screencast in the sensitive data section for your reference.

In order to resolve this issue, we suggest you to get in touch with this plugin support and inform this about this issue as they might already have a solution for this.

Hope that helps and please don’t hesitate to let us know if you have any other questions.
 
Thank you.

Hello,

Kindly update us when you hear back from Aheto and the theme developer.

This ticket will be kept open so you can update us when this issue has been resolved. However, if the ticket has been closed by the bot, you can open another ticket referencing this one.

Let us know how it goes. Looking forward to helping you.

Thank you.