Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Please let us know if you find the culprit.
Only the site admin would know and your users won’t be affected by this troubleshooting.
Looking forward to helping you.
Hello there,
I tried the troubleshooting mode with the plugin you advised to upload.
And Rank Math, once activated is the problem.
No theme or other plugins were activated, and once again I couldn’t update or download any more plugins .
What should I do now to fix this problem?
looking forward to hearing from you,
Thanks
Hello,
Could you please attempt deleting reinstalling Rank math plugin.
If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I deleted and reinstalled Rank math, nothing changed.
Still can’t update or add more plugins 🙁
Hello,
Could you share some FTP details so we can try to check the debug logs and try to determine the cause of the issue?
Looking forward to help you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
i checked your site and the issue seems to happen even with Rank Math deactivated. Attempting to install a plugin requires FTP password and when I use the one provided it still won’t install. In the console, it seems to call your your timeout handler. Please check and let us know.
Looking forward to helping you. Thank you.
It’s rather weird. On my side, when rank math deactivated, it works fine, I can upload new plugin. But when activated, I can’t.
Weird also about the password, it works on my side.
Hi,
I see the issue and I have rolled back to 1.0.44.1 on your website right now to fix the issue. I have also installed SSH Updater plugin so you never have to enter FTP logins again while installing or updating a plugin.
We are checking this in more detail and once we have a solution, we will ping you.
Sorry for the inconvenience this must have caused.
Hello there,
I still have to deactivate rank math when uploading a new plugin or when I want to update one.
It’s still normal, right?
Hi,
Yes, for now.
This is not normal and we are checking this for further diagnosis.
We will update you once we get to the bottom of this.
Hello,
I have accessed your site through FTP and made some changes in Rank Math’s code in order to troubleshoot this issue and to fix it temporarily. If you update the plugin, my modifications will be lost.
I have taken note of this issue and we will include a permanent fix for it in a future update. Keep an eye on our changelog to know if an update contains the fix or not.
For future reference, I edited this plugin file:
/wp-content/plugins/seo-by-rank-math/vendor/mythemeshop/wordpress/src/helpers/class-wordpress.php
I commented out the following line (which has the same effect as deleting the line):
define( 'FS_METHOD', 'direct' );
Thank you for bringing this issue to our attention. If you have any question, please feel free to ask.
Hello,
Thanks for the fix, really appreciate it.
You said that I should keep an eye on your changelog to know if an update contains the fix or not.
What I should look for?
Thanks
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
