RankMath CRASHES several of my websites. I have screen cap of this.

#343994
  • Resolved David

    2 years, 9 months ago

    Rank Math free

    RankMath has errors and crashed my websites. When I disable/delete the plugin all is well.

    I disabled the Plugin file name and now website works.

    This has happened on other websites I own. I had used RESTORE from backup files in cPanel and it went away. I appears that recent upgrade/changes have errors.

    Website now works is: wwww.boundarydweller.com but it has happened on other of my sites as well. Godaddy suggested I rename the RankMath file in “plugins”” and when I do the site works again.

    So, it is RankMath.

    You have NO “attach file” facility for this. I do have screen cap of it.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Anas

    2 years, 9 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    You can share screenshots using https://imgbb.com/

    Can you please share the error log with us?

    Having an error log will help us determine what is causing the issue on your website.

    You can follow this guide to enable debugging in WordPress
    https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, they will help you locate the log file.

    We really look forward to helping you.

    David

    2 years, 9 months ago

    Rank Math free

    May I suggest using same procedure for uploading attached files as WPBEAVERBUILDER.COM does. Yours is awkward, unclear and fussy. Why not just have “attach file” right on the original email and let it go at that?

    Jeremy

    2 years, 9 months ago

    Hello,

    I am sorry but at the moment, we don’t have a media upload feature in this forum. You can instead use the tool my colleague mentioned and share the URL here. You may also use your website to host the screenshot, https://imgur.com/, https://loom.com, or any tools you prefer.

    We apologize for the inconvenience.

    Looking forward to helping you.

    David

    2 years, 9 months ago

    Rank Math free

    There are many WordPress plugins for chat and forms that DO have upload options right there. You are using WordPress… right???

    Jeremy

    2 years, 9 months ago

    Hello,

    We again apologize for the inconvenience, yes, we are using WordPress but our developers are slowly adding more features to this forum and we don’t have a plan yet to add media upload. Let’s hope that in the future, uploading media will be possible.

    With that said, you may share your login information in the Sensitive Data section so we can further debug the issue you are experiencing.

    Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    2 years, 8 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘RankMath CRASHES several of my websites. I have screen cap of this.’ is closed to new replies.