Hello,
We apologize for the inconvenience you are facing with the charges for Rank Math Pro. It seems there might have been a misunderstanding regarding the charges. To clarify this and address the issue of Rank Math Pro not being listed on your download page, we recommend assigning this ticket to a human agent by clicking on the available button. Our support team will investigate the double charge and assist you in resolving the download page visibility concern promptly.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this for you.
Best regards.
Sources:
Rank Math PRO – Pricing Plans for Businesses & Individuals
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please share the email address that you used to purchase the plugin or you can search and forward the receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Thank you.
The email address was probably s********@g********
I cannot find the reciept, but I can provide the bank charges if needed.
Hi,
I emailed you the two Rank Math bank charge receipts a couple of days ago. I hope for a quick reply.
Hello,
Thank you so much for getting in touch.
We can see that our accounts team already replied to your email. I will close this ticket in favor of that.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hi, the email address is: s********@g********
I have already emailed the two bank charge receipts. One receipt was for A$102.73 and the first one was for A$98.73.
Can you sort out a refund for the higher amount, please? This email about the two charges was sent from d*********@g******** on Sat 30/03/2024 7:24 AM
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
Don’t hesitate to get in touch if you have any other questions.
Hello,
We are glad we could address your concern.
Please feel free to create a new forum topic if you do have another question in the future.
It will be our pleasure to assist you again.
Thank you.
