RankMath causing various critical errors on update

#139047
  • Resolved David Bowyer

    3 years, 2 months ago

    Rank Math free

    Hi Guys,
    Hope all is well at RankMath HQ.
    Unfortunately in the past 24 hours I’ve had RankMath knock over two separate websites with fatal errors.

    The website I’m having trouble with today is http://www.kapetilinvestments.co.uk, updating RankMath from 1.0.47.1 to 1.0.56.1

    I read that the error might be because of old SEO analysis data, so I restored a backup of the site, cleared the SEO analysis data and attempted to update again, this time I get a different error:

    I manage dozens of websites so I will need to set up a staging area to be able to do more thorough troubleshooting, I just wondered if you were aware of an active problem with the latest update?

    Many thanks,

    Dave

Viewing 3 replies - 1 through 3 (of 3 total)
  • Reinelle

    3 years, 2 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    It seems like new tables are not getting created in the Database or some old plugin has left an incorrect entry.

    1. Please follow these steps to fix the issue:
    https://rankmath.com/kb/fatal-error-after-1-0-49-update/

    2. Please follow only the first 2 steps and clear your caches. The following steps mentioned in the article are for advanced users.

    Here’s a video screencast:
    https://i.rankmath.com/KStFug

    Please clear all the cache, including the server after following the above process.

    I hope that helps. Thank you, and looking forward to your update.

    David Bowyer

    3 years, 2 months ago

    Rank Math free

    Thanks for your advice Reinelle, I’ve taken action on both websites and been able to update RankMath without creating more critical errors.

    Best wishes,

    David

    Reinelle

    3 years, 2 months ago

    Hello,

    We are super happy that this issue is already resolved. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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