Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
The problem is arising from using the %seo_description% variable as the default meta description value on the Titles & Meta page. This variable is generated from the meta description and thus this should be used on other areas of your site such as the schema description.
I have replaced this variable with %excerpt% and this seems to have fixed it.
Looking forward to helping you. Thank you.
Great guys, thank you so much. I was hoping I wasn’t going to have to get rid of my favorite SEO plugin. I’ll pass along the information to both Thrive Themes and Namecheap in case it arises again.
I believe that may have happened because I was trying to edit the rich snippet and it wouldn’t let me. I opened a ticket about it before this one.
Please let me know
Hi there,
Thanks for the follow up.
I am glad that this is now resolved 🙂
I have checked the rich snippet options but I cannot replicate the issue mentioned. Please let me know if you are still experiencing the issue.
Thank you.
Hi Michael,
Yeah, I am still experiencing the rich snippet issue. I open the editor but I cannot select anything or changing any text. It is the same post as was have the issue.
Thanks
Ken
PS. I may be offline for a few hours if you find anything
Hi Sean,
Thank you for the reply.
I cannot reproduce any errors while editing the affected post.
Could you please share some screenshots or a screen recording of how this looks on your end so that we can advise further?
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
