Rankmath causing critical error

#133264
  • Hi,
    I hope you can help please. We have a website through WordPress and a digital marketing friend told me that we should use Rankmath seo to help increase our web presence. We have done so successfully, however, about a week ago we noticed that our website, http://www.pgpinsurance.co.uk had errors and then wouldn’t load at all!
    We contacted WPX, our websote host, and they said the critical error was caused due to the Rankmath seo plugin advising:

    “I can see inthe logs that the plugin causes some database errors.

    PHP Fatal error: Uncaught RuntimeException: Error saving action: Error saving action: Table ‘pgpinsur.wp_actionscheduler_actions’ doesn’t exist in /home/pgpinsur/public_html/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/migration/ActionScheduler_DBStoreMigrator.php:44

    They advised me to contact you as I desperately want to reactovate Rankmath as I love the plugin. I just hope everything isn’t now lost 🙁

    I do hop you can be of assistance.

    Many thanks in advance.

    Regards,
    Peter

Viewing 1 replies (of 1 total)
  • Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    I am sorry for the issue you are facing. Let us help you here:

    It seems like new tables are not getting created in the Database, or some old plugin has left an incorrect entry.

    1. Please follow these steps to fix the issue:
    https://rankmath.com/kb/fatal-error-after-1-0-49-update/

    2. Please follow only the first 2 steps and clear your caches. The following steps mentioned in the article are for advanced users.

    Here’s a video screencast:
    https://i.rankmath.com/KStFug

    Please clear all the cache, including the server, after following the above process.

    No data will be lost after conducting this fix.

    If you are still unable to access your WordPress dashboard to conduct the troubleshooting guide provided above, we need to check it within your FTP. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure, and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

Viewing 1 replies (of 1 total)

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