Rankmath and Flatsome theme critical error

#615322
  • Resolved Kara Soft

    9 months, 1 week ago

    Rank Math free

    Hello.

    I’m encountering an issue when attempting to edit pages in the Flatsome theme (PHP V8.1) while RankMath is installed. The website displays a critical error message upon navigation:

    “There has been a critical error on this website.

    Learn more about troubleshooting WordPress.”

    Interestingly, this problem disappears when I deactivate RankMath and switch to using Yoast instead.

    Could you kindly review this situation for me?

Viewing 1 replies (of 1 total)
  • Jaideep Asrani

    9 months, 1 week ago

    Hello,

    Thank you for contacting us, and sorry for any inconvenience that might have been caused due to that.

    Whenever any critical error is encountered, WordPress sends an email with the error. Would you please send us that error?

    If you haven’t received the email, then please share the error log with us.

    Having an error log will help us determine what is causing the error on your website.

    You can follow this guide to enable debugging in WordPress
    https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, they will help you locate the log file.

    Let us know how it goes. Looking forward to helping you.

    RankBot

    8 months, 1 week ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Rankmath and Flatsome theme critical error’ is closed to new replies.