Hello,
Thank you for contacting Rank Math support.
To help you investigate this issue, we might need to take a closer look at your website and settings. Please follow these steps:
- Edit the first post on this ticket and include your WordPress logins in the Sensitive Data section. This is a secure section that only our support staff can access.
- Make sure you take a complete backup of your website before sharing the information with us.
- If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
- You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/
We appreciate your cooperation and patience. Thank you for choosing Rank Math.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi,
Thank you very much for your immediate response!
I have updated sensitive data section.
Thank You in advance.
Inga
Hello,
The website no longer shows those error messages. The issues related to that has been fixed with the latest release of the plugin and given that is properly installed on the website those will no longer be generated.
Thank you.
Hello,
Unfortunately, the issue has not been resolved with the new version of Rank Math. I had to disable the debug log previously, which is why you couldn’t see the errors, but the errors have been occurring all along. As I mentioned in my initial report, after disabling the debug log, the errors were only visible in the Apache error log. I have now re-enabled the debug mode, and you can see how many errors are appearing, including those related to Rank Math. Unless something else is causing the Rank Math error, the issue persists.
Best regards,
Inga
Hello,
Can you please try clearing your website caches and check again? If the error keeps generating despite having the latest version of our plugin, please share your website FTP so we can debug this further.
Looking forward to hearing back from you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We see this issue happening on your website, but we’re not able to reproduce it, on our dev setups.
We also notice that, it’s coming from multiple places of the RankMath plugin. For these reasons, we would like to continue troubleshooting in a staging environment to avoid interfering with the production website, while at it.
Please create a staging site, and share the admin logins and FTP to that instead.
We look forward to having this issue resolved.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi,
Thank you very much for your amazing help. I have staging version of my website – it is set to a mode accessible only to logged-in users. I have updated the login credentials in the sensitive data section for both the staging site’s admin panel and FTP access.
Thank you very much for your assistance and support. Please let me know if you need any further information.
Best regards,
Inga