Rank Tracker Not Working

#1126188
  • Good day, I am trying to add keywords to the keyword tracker but it does not work. Already checked if my Caching plug-in caches database queries but it does not. Do not know what to do

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  • Hello,

    We apologize for the issue you are facing with the Rank Tracker. If you are unable to add keywords and have already checked your caching plugin, there are a few additional steps you can take:

    1. Check Google Search Console: Ensure that the keywords you are trying to add are reporting data in Google Search Console. You can do this by going to the Performance section and filtering by query to see if any data is available for those keywords.
      Click on Performance in Google Search Console
      Filter by Query
      Check for the keyword
      No data reported in Google Search Console

    2. Database Caching: Even if your caching plugin does not cache database queries, ensure that your hosting environment is not caching them as well. Sometimes, server-level caching can interfere with database operations.

    3. Try Adding Keywords Again: After checking the above, try adding the keywords again. Make sure to click on the Add button and then Save after entering your keywords.
      Click Add on Keyword Manager
      Enter new keyword and save

    If you continue to experience issues, please reply to this ticket with your site URL so that a human agent from our support team can assist you further. Thank you for raising this concern, and we hope to resolve it quickly for you!

    This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.

    also tried to Remove Rank Math Transients and Clear SEO Analyzer

    Hello,

    For initial troubleshooting, please try to disconnect and reconnect your Rank Math account from the WordPress dashboard > Rank Math > Dashboard > Help.

    https://i.rankmath.com/ZvEfVb
    https://i.rankmath.com/OZSwOw

    Once done, please click these buttons in Rank Math > Status & Tools > Database Tools and see if that works for you:
    https://rankmath.com/kb/rank-math-status-and-tools/#recreate-missing-database-tools
    https://rankmath.com/kb/rank-math-status-and-tools/#fix-analytics-table-collations

    However, you’re currently using the Rank Math PRO plugin on your websites, but the account you have used to open this ticket is the Rank Math free version.

    Please search and forward a receipt from FastSpring.com so we can locate your account and verify it.

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    we are using a ot of email at the moment so its hard to track what email we used to avail the pro version. can you help me?

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