Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
We can’t be sure without checking the website backend so we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Thanks Alberto, I’ve added the data to the staging version of the site
Hello,
Thank you for the update.
You seem to have missed the browser credentials. I have tried to use the provided but they don’t seem to work for me. You can also perform a simple activation and deactivation process to make sure to check that the number is really generated by Rank math.
Looking forward to helping you. Thank you.
Same problem here.
In the first paragraph, the first line, appears the number of the rank math score for the post.
Here is the example: https://www.marianocabrera.com/aplicaciones-para-negocios/
Hi Michael,
the information are included in the form…
UPDATE:
I try to disable the plugin and the problem solved. Enabled again, and the problem appear again.
And is obvious… is the same number of the Rank Math Score for the article.
Hello,
Thank you for contacting Rank Math today.
I have checked the article URL you had provided and I can’t seem to replicate the issue. Would you please let us know if the issue ha s been resolved
Looking forward to helping you. Thank you.
Sorry, here is the link: https://ibb.co/wMvVH8D
PROBLEM SOLVED (by miself)
Disabling INSIDE the article the option “Show score in articles” solved the problem.
I disabled in the plugin options, but still appear ENABLED inside the post edition.
Hi,
Does that mean the issue is resolved or do you still require assistance with it?
Todd i don´t know.
For me, im found the solution.
But i didn´t open this ticket. Onlye leave my message.
I was also able to fix this, thanks!
Hello,
I am happy you were able to solve the issue. Do you want I set this thread as solved? We will be here to help you if you have any other questions or issues in the future.
Looking forward to help you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
