Rank Math Update Broke Site

#134286
  • Hi There,

    We did a test on our site for plugin updates on a staging server and we are happy we did. Here’s the error we are getting from updating rank math:

    No such file or directory in /home/[our url here]/public_html/wp-content/plugins/seo-by-rank-math/vendor/composer/autoload_real.php on line 69

    How can we fix this? We would like to update rank math on the live site but do not want to proceed until we know how to fix.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.

    Could you please try reinstalling Rank Math and see if this issue is resolved?

    Please also check this link for Rank Math’s pre-check requirements:
    https://rankmath.com/kb/requirements/

    I hope that helps. Thank you, and looking forward to your update.

    I am seeing this as well with your latest update. WordPress 5.6, PHP 7.3. I had to back it out and revert to Version 1.0.48.2

    Hello,

    Thank you for keeping in touch with us.

    1. Please install the latest version of Rank Math.

    2. Please disable your Rank Math plugin and enable it again and see if the error goes away.

    If that doesn’t work, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    I am receiving an error: ERROR: The username or password you entered is incorrect. while trying to login.

    Could you please check the login and password again and update us.

    Looking forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Thank you for the additional information.

    I’ve successfully updated Rank Math on your website.

    Could you also check on your end if the issue persists?

    Thank you, and looking forward to your update.

    It looks to be resolved. Thank you for updating and for your help!

    Hello,

    Glad that everything is sorted now.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)

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